FAQ
Frequently asked questions
ORDERING AND PAYMENT
How can I search for a particular product?
Will the items in my cart be reserved for me?
No, the purchased article will be taken out of stock for you when you have paid.
Can I cancel/adjust my order?
Unfortunately, it is not possible to cancel or adjust an order.
What forms of payment are accepted?
We accept Visa, Mastercard, EFT and Peach Payments as payment options.
Are all prices including VAT?
No, we do not charge VAT.
SHIPPING & DELIVERY
Which countries do you ship to?
When will I receive my order?
Deliveries will be completed between 3-7 working days, except over peak sale periods at which point a delivery may take up to 10-12 working days.
How can I track my order?
We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. If you haven’t received this message, check your spam folder it might be hiding there.
RETURNS & EXCHANGES
What is your returns policy and conditions?
Is it possible to exchange an item?
CONTACT
How can I contact TOMU.co.za?