Frequently asked questions
ORDERING AND PAYMENT
How can I search for a particular product?
To quickly find a product, you can hover the cursor on the "PRODUCTS" link on the menu bar (top right of the webpage", and clicked the desired catagory.
Will the items in my cart be reserved for me?
No, the purchased article will be taken out of stock for you when you have paid.
Can I cancel/adjust my order?
Unfortunately, it is not possible to cancel or adjust an order.
What forms of payment are accepted?
We accept Visa, Mastercard, EFT and Peach Payments as payment options.
Are all prices including VAT?
No, we do not charge VAT.
SHIPPING & DELIVERY
Which countries do you ship to?
TOMU.co.za mainly ships within South African borders. Should you have any requests of shipping abroad or any other queries, please reach out to customer support: support@tomu.co.za
When will I receive my order?
Deliveries will be completed between 3-7 working days, except over peak sale periods at which point a delivery may take up to 10-12 working days.
How can I track my order?
We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. If you haven’t received this message, check your spam folder it might be hiding there.
RETURNS & EXCHANGES
What is your returns policy and conditions?
You can easily return defected electronics or unused hardware within 30 days of your purchase.
The benefits under this Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA) as well as any other applicable acts.
Please contact: support@tomu.co.za
We will contact you and request to fill out the returns form and package the product with the original invoice. Cards, stickers or other tags may not be removed.
TOMU.co.za reserves the rights to determine whether a returned product is deemed resalable and returned in its original condition or whether we accept the returned products based on fair and reasonable claims.
If a refund is granted, please note that you will be credited by your original payment method. Please allow 7 working days from the day your return is processed for your account to be credited.
Delays in returns processing may be experienced during busy sale or promotional periods, due to higher volumes.
TOMU.co.za cannot process/accept returns or exchanges for items that have been used or damaged after delivery or medical/hygenic products that may be contaminated in any way.
Is it possible to exchange an item?
No, only a refund may be processed. Please email your order number and request to support@stevemadden.co.za. We will get in touch within 24 hours to assist you with the process.
CONTACT
How can I contact TOMU.co.za?
You can reach us via email: sales@tomu.co.za, support@tomu.co.za and/or find our "CONTACT US" page to reach us with other forms of communications
